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Manager, Capacity Building

About REDF:

At REDF, we’re building an economy that works. For everyone.

We discover and back social entrepreneurs across the United States that employ people striving to overcome employment barriers like homelessness or incarceration.

These mission-driven businesses, called employment social enterprises, exist because they see untapped talent in their communities for the strengths they hold, not the barriers they’ve faced.

That’s why REDF invests in their businesses, so we can help push their impact further, faster. We pair our grantmaking with capacity-building support, create space for employment social enterprise leaders to learn together, and sponsor state and federal policies that help shift perspectives. Because we believe that our economy works best when it works for everyone.

Since 1997, REDF has invested in nearly 300 social enterprises in 38 states and DC, helping over 100,000 people create a future where they can flourish.


About the Capacity Building Team (CBT):

The CBT is in charge of delivering capacity building services to our social enterprise grantee partners across all the different REDF programs (including the Accelerator, Growth Portfolio, Government Partnerships and Policy programs, and the REDF Impact Investing Fund). Our capacity building services include the design and delivery of technical assistance (TA) projects, the Farber Fellows program, and the creation and facilitation of content and curriculum. The CBT also manages and works closely with a team of expert, external consultants to provide project and advisory support on a variety of issue areas.


The Role:

Working closely with the Senior Manager and reporting to the Associate Director of Capacity Building, the Manager will provide capacity building services to social enterprise partners across REDF’s different programs. Capacity building support will include the scoping and delivery of customized technical assistance (TA) projects, management of external consultants, and development and facilitation of content and curriculum. As part of this work, the Manager will have the opportunity to develop deep and meaningful relationships with social enterprise executive teams across much of REDF’s overall portfolio. This person will also help the capacity building team define its TA strategy and contribute to its learning agenda.

This position is an exciting opportunity for individuals with a variety of backgrounds, though may be particularly well-suited towards individuals with management consulting experience that are now looking to shift their career into the social impact sector.

The Responsibilities:

  • Lead and execute customized TA projects for social enterprise partners across all of REDF’s various programs (projects will span a wide range of topics including business planning, program design, fundraising, operations, and human capital); deliver a combination of self-executed projects (where you are the sole deliverer) and those where you are supervising and directing the efforts of a larger team (e.g., you and a consultant)
  • Support the development of project scopes for engagements where we use external consultants to deliver TA; work closely with consultants to ensure projects are delivered well; autonomously create project scopes for self-executed work
  • Lead the execution of the REDF Baseline Assessment (our capacity assessment and work planning process) for a subset of organizations entering the Growth Portfolio; work closely with REDF Relationship Managers to develop multi-year workplans for grantees
  • Collaborate with the Associate Director and Senior Manager in defining and executing team strategy, particularly as it relates to TA delivery (what projects we should be offering, for whom, under what conditions, etc.)
  • Support and at times lead internal efforts to define TA effectiveness; regularly analysis post-engagement survey data in order to make modifications to how CBT can best deliver TA; contribute to broader team and REDF learning agendas
  • Independently take on and manage internal strategy projects as called upon; manage more complex internal strategy projects (e.g., involving multiple CBT personnel) with little oversight
  • Develop content and curriculum for other REDF programs (e.g., Accelerator sessions) and act as a facilitator depending on need; contribute towards REDF’s understanding of best practices across a variety of subject areas
  • Regularly provide upwards feedback to Sr. Manager and Associate Director; identify and communicate roadblocks / major issues in advance and consistently have potential solutions in mind
  • Regularly present material to social enterprise executive teams with little oversight and supervision
  • Maintain accurate data records for CBT and broader REDF CRM systems (e.g., through Salesforce)
  • Represent REDF at external functions (e.g., conferences, networking, fundraising, portfolio retreat, recruiting, etc.)

The Qualifications:

  • Possess a “generalist” toolkit and mindset; comfortable leading and tackling projects across a wide range of subject areas; not afraid to see a new project type for the first time
  • Has experience supervising and coaching others on projects (particularly more junior staff)
  • Demonstrated ability to work autonomously; able to identify solutions around barriers for both self and more junior staff
  • Able to confidently write and present executive summaries (with little supervision) to senior audiences on complicated topics; builds buy-in through communication; handles sensitive situations with tact and empathy
  • Able to make important decisions under conditions of ambiguity and imperfect information; able to identify and evaluate complicated trade-offs
  • Proficient at autonomously scoping workstreams and projects for self; demonstrates ability to scope work for others; able to identify key questions, key results, and realistic timelines; able to adjust scope depending on skills and capacity of both junior REDF staff and social enterprise staff
  • Strong collaborator; comfortable working with others that possess a wide diversity of backgrounds, skills, and experience; naturally finds ways to upskill others
  • Supportive of REDF’s commitment to diversity, equity and inclusion
  • Continuously uses feedback and embodies a growth mindset to improve work product and personal development; confident in giving and receiving feedback to other team members
  • Able to travel up to 30% for work purposes
  • ~4-6+ years of proven experience (consulting is a plus)

Join Us!

Please submit your resume and cover letter via REDF’s applicant portal. A personalized cover letter is required; applications without one will not be considered.

The Culture

Every team member at REDF has an impact, with the ability to influence and iterate on our strategy. We balance autonomy with collaboration, leading with learning, and innovation with expertise. We listen, ask questions, and challenge the status quo and each other to uncover solutions that move us all to a better tomorrow.

REDF is proud to be an equal opportunity employer. Our different experiences, backgrounds, and stories are our strength. We know that an equitable, inclusive, and diverse workplace makes us more effective, innovative and agile. We welcome and will consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or arrest and conviction history. EEO is the Law. REDF welcomes all.

The Perks

  • 13 paid holidays and ample vacation time
  • A generous dollar-for-dollar retirement plan match up to 4% of your base compensation
  • Opportunity to learn continuously by building your skills and broadening your perspectives at conferences, workshops, and more
  • Competitive, comprehensive benefits package

Position Location and Pay Range:

San Francisco or Los Angeles preferred but open to remote. The salary range for this position is $98,210 – $133,200 and reflects San Francisco and Los Angeles based positions. The range will be adjusted according to the candidate’s location.

COVID Vaccine Requirement

Despite California’s movement towards herd immunity, low case rates, etc., the COVID-19 pandemic still exists at large. We have a responsibility to provide working conditions that mitigate any direct threat to the health and safety of our employees and others affiliated with REDF and the broader community. REDF employees are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for accommodation through the Director of HR by emailing (please include “Accommodation Request, Capacity Building Manager” in the subject line). Our COVID-19 Vaccine Policy will adapt as we continue to review our obligations under Federal, state, and local laws.